Our happiness team is always here to assist.
Common purchase queries answered
Orders and Shipping
Yes, if you didn’t receive your item within 45 days you can claim for full refund. Please contact us to receive your refund.
Most of our package arrives to all countries within 4 weeks. Some countries will take couple of weeks and some countries will take up to 4 weeks. in some cases your country’s custom can take additional delay. We assure you to give full refund if you didn’t receive your item within 45 days.
You can able to create an account on our site while you place your new order. So you can able to track all your orders in a single dashboard.
You can change it in your address section of “My Account” page. or contact us to change it.
You can able to see this on your “My Account” page Order’s Tab. or contact us to check the status of your order.
We don’t store your Credit Card information on our site.
We don’t charge any sales taxes
Yes, we’re shipping to all countries in the world except Pakistan. Because in Pakistan we have distributed our products among local retailers. So you can able to buy in local shops if you’re living in Pakistan.
Yes of course, if you buy several products within a day you will receive your items in one package. If you buy items in larger quantities we’ll have to split it to several packages.
If you need to swap an item
Returns and Exchanges
We’re accepting international returns for 30 days. you can able to return and receive refund or exchange (your choice) once we received the return item. Contact us to start the return process.
Most of the time we double check the items before we send it to you. when it comes huge amount of delivery sometime this thing could happen. No worries! we’ll send you the correct item once you confirmed the item you received from us. Please contact us to get a solution.
Due to heavy loads during transportation. This thing can happen. If it is not usable you can able to return to our warehouse. So we’ll replace and send a new one. You have to return it within 30 days. Contact us to start the return process.
You have to contact us to receive your return address details or label.
It’s your responsibility to enter the correct shipping address. Once we marked as shipped. We can’t able to stop or change the shipment. If you accidentally entered wrong address. Immediately contact us if we haven’t marked as shipped in Live Chat or [email protected] with your order details.
Once we marked as shipped. We can’t able to stop or change the shipment. If you want to change or cancel the order. Immediately contact us if we haven’t marked as shipped in Live Chat or [email protected] with your order details.
Yes, please contact us via live chat or email.